Q: Do you drop ship your products?

 A:  Our drop shipping program will be introduced Mid-September 2009

Q: Are your products authentic?

A: We buy factory overrun, surplus, and off-price merchandise from the most reputable suppliers. We do not purchase directly from the distribution channels of any Brand Name Companies whose products are posted in our web site catalogue. Therefore we can not always provide "Trade Mark Authorized Paperwork". However, all clothing sold on DinoWholesale.com is guaranteed to be authentic or your money back.

 Q: Can I pick up an order?

 A: Sorry, no pick up is available as items ship from warehouses around the world

 Q: Do you ship to a P.O. Box?

 A: No, we do not ship to P.O. boxes.

 Q: How long will it take to ship my order?

 A: Your goods will be shipped within three business days or less. Once your order has been shipped we will notify you of the courier and tracking number of your order.

Q: Can I return the products for a refund?

 A: Yes, products can be returned within seven days of receiving them.

 Q: Do you have a showroom?

 A: Dino Wholesale is an online clothing wholesale company with many warehouses located worldwide which are not open to the public.

Q: I have a complaint with my order, what should I do?

A: Please send us a detailed email stating the problem including the product name(s) along with detailed pictures of the product you have received and are unsatisfied with. Please insure you have provided a detailed explanation so we can investigate immediately and efficiently. Once we have detailed pictures and a thorough explanation, we will conduct our investigation and attempt to resolve the issue.

Q: Can I request specific sizes and colors? 

A: All products have a different amount of colors/sizes/styles which all vary according to the product. We are unable to tailor an order as such, but sizes/colours/styles are all distributed as evenly as possible.

Q: I would like a copy of your catalogue, can one be sent to me? 

A: No, our online website catalogue is the only catalogue available. Due to the nature of the business, it’s impossible to provide a printed catalogue because products arrive almost daily and are sold sometimes right away.

Q: I haven’t received any confirmation emails. 

A: Please add admin@dinowholesale.com and contact@dinowholesale.com to your safe senders list to prevent emails sent to you from going into your junk/spam mail folder. This is extremely important because otherwise you will not be able to receive any emails from us regarding things such as your confirmation and order details.

Q: Can I CANCEL my order? 

A: No, orders cannot be cancelled once they have been placed. However, if you are not satisified after receiving your order, you may return it for a full refund.

Q: How do I check my order status? 

A: Click the “Log In” tab and log into your account. Once you have logged in, click on the “My Account” tab. Here you can check your order status, view previous orders, adjust your details, subscribe to our newsletter, and view your Dino Points.

 Q: How do I redeem Dino Points? 

A: When you are in the checkout process and you are confirming an order, you have the option of redeeming your Dino Points toward your purchase. You receive 100 Dino Points just by signing up for an account, and you can also receive 100 Dino Points just by referring someone. For more detailed information on Dino Points, please visit our Dino Points FAQ Page.

Q: I forgot my password. 

A: Click the “Log In” tab and follow the link that says “Password Forgotten? Click Here.”